Amazon warns of scams, “Trust Amazon-owned channels”, Amazon commits scam using Amazon-owned channels

Aug 01, 2023

We bought 2 Amazon Fire Sticks years ago. One of them has worked well enough until recently.

On July 24 I received an email from Amazon.com:

“Watch out for recent scam tactics”

Always go through theAmazonmobile app or website when seeking customer service, tech support, or when looking to make changes to your account.”

I determined that the Fire Stick that had worked had failed. Was this a technology failure? Was Amazon aware?

I needed to replace it.

On July 26, 2023 I received the following email from Amazon.com:

“Upgrade and save big

Ready to lose the lag? This week only, get $35 off the Fire TV Stick 4K. Use code 4KGOBIG at checkout. Offer expires 7/31/2023.”

It was an attractive offer and rightfully so since their products had failed.

I tried ordering using the code and it failed.

I spoke with customer service, The lady was not aware of the email but asked me to forward a copy to be presented to some internal meeting.

The next day I received an email from customer service:

“It was wonderful that we were able to have everything resolved.”

I responded back that it was not resolved.

I ordered a Fire Stick for more than the promised $ 14.99.

I checked the offer daily and finally on July 30, 2033 it worked so I ordered the second one.

Amazon violated 2 of my principles:

I called Amazon customer service on July 31, 2023 to voice my concerns.